Refund policy

Requests for one-time product refunds should be made within 14 calendar days of purchase. We review whether the purchase has been materially used, downloaded, or installed when deciding the outcome.

If a full refund is approved, the related entitlement is revoked and access to the purchased product is removed.

Subscriptions can be canceled at any time from the billing portal or through support. Cancellation stops future renewals and access generally continues through the end of the current paid period.

Subscription charges that have already posted are generally non-refundable unless required by law or approved as an exception.

Partial refunds are handled case by case and may require manual review before access is changed.

Chargebacks, card disputes, or reversed payments may result in immediate suspension of access while the issue is reviewed.

Use the contact page and select the billing topic, or email the support inbox listed there. Include the purchase email address and a brief description of the issue so support can locate the relevant order quickly.